about the organization
Allego provides reliable charging solutions to cities, companies, and consumers. We deliver charging facilities that can be used by all electric cars and every EV driver, providing a seamless charging experience. Our goal is to contribute to zero emission mobility and see to it that EV drivers can charge at the right location with the right solution. The EV market is growing and changing rapidly. The road will be exciting and with confidence we stay ahead.
First things first! It is important that you live in the Netherlands, have work experience in the Netherlands and you have a valid permanent work visa to work in the Netherlands, otherwise we ask you not to apply.
The Allego charging network offers the highest quality charging experience to the EV drivers. Our operations team based in both Germany and The Netherlands makes sure that customer experience is top notch. We are expanding and therefor need additional support for customer support specialist. In this role you will be responsible for three things:
- Answer and solve questions of clients;
When Allego customers have questions about the use of the charger, payment or about the status of a malfunction, they call us. Besides that, all e-mails with customer questions, arrive at the Operations mailbox and need to be answered and solved.
- Analyzing the behavior of our charging stations;
As part of the Operations team, you monitor our chargers for malfunctions or general weird behaviour (which usually signals an upcoming malfunction). In consultation with your colleagues you decide whether further technical support will be called in. When the charger is defective, you will call in additional support from our technical subcontractors.
- Process service messages and initiate follow-up actions.
Malfunctions are often resolved by an on-site technician (mostly subcontractors). After each intervention, the technician writes a report with his findings. This information will be processed by you and if needed you will initiate follow-up actions, such as consulting the manufacturer, network operator, installation party or our own IT department.
First of all, you bring a good spirit to the team. Furthermore you are an administration tiger, because a lot that you do is shifting information to the right systems and make sure every inquiry has been handled correctly.
You also have the following skills:
- You are administratively skilled;
- Because information comes from multiple sources, you are able to constantly structuring and prioritising the incoming workload. You manage to keep an overview on this;
- A big part of your contacts will be in Germany, so you need to speak and write German natively or fluently.
If you read this and think: this is a great opportunity, but I don't know if I have enough experience. Let's be clear: as long as you have experience in administration, we like to get in touch. Even if you have never driven an electric car and used a charger. As long as you are earger to learn our world, we will teach you the basics.
We offer you a challenging job in a fast-paced, goal-oriented environment (it means we are very very busy). So we will make sure that you can develop yourself. We make education and training available if necessary to keep driving forward. Of course you decide where you work, at our office location in Arnhem or Berlin, your attic, basement or garden shed… Whatever works for you. Although we’d love to see your face in person from time to time, so we don’t get estranged.
Furthermore the basics are there obviously, including: money on the bank at the end of each month, more than enough leave days, performance bonus, contribution to your pension and a great set of (mostly) happy colleagues. Ánd, you will be directly employed by Allego.
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